Shipping policy
Last updated: June 22, 2026
This Shipping Policy explains how we process, ship, and deliver orders placed through SeoulYou Performance.
By placing an order, you agree to this Shipping Policy.
Order Processing
All orders are processed within 1–3 business days after payment is confirmed.
Processing times may be extended during high order volume periods, holidays, or unforeseen circumstances.
Orders are only processed on business days.
Shipping Time
Once processed, orders are shipped and typically delivered within 3–7 business days depending on location and carrier.
Delivery timeframes are estimates only and are not guaranteed.
Delays may occur due to carrier issues, weather conditions, customs processing, or other external factors outside our control.
Tracking Information
All orders include tracking information once they are shipped.
Customers are responsible for monitoring tracking updates and ensuring availability for delivery.
Delivery Responsibility
Once an order has been shipped, responsibility for delivery transfers to the shipping carrier.
We are not responsible for delays, misrouting, or delivery failures caused by the carrier.
We are not responsible for packages marked as “delivered”. We reserve the right to refuse claims that appear fraudulent or inconsistent with carrier tracking data.
Lost, Stolen, or Damaged Packages
If a package is lost, stolen, or arrives damaged, customers must contact us within 48 hours of the delivery status update.
We will review the case and determine the appropriate resolution, which may include replacement or store credit depending on the situation.
Shipping Fees
Shipping fees are non-refundable under all circumstances except where an error was made by SeoulYou Performance.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for delays, losses, or additional costs resulting from incorrect or incomplete addresses.
Order Changes & Cancellations
Orders may only be canceled or changed before they are processed or shipped.
Once an order has been processed or shipped, it cannot be canceled and must follow the Refund & Return Policy.
International Shipping
If applicable, international orders may be subject to customs duties, taxes, or import fees.
These charges are the responsibility of the customer and are not included in product or shipping costs.
Policy Updates
We reserve the right to update or modify this Shipping Policy at any time without prior notice.
Continued use of our website constitutes acceptance of any changes.