Refund Policy

At Seoulyou Performance, customer satisfaction is important to us.

If you are not completely satisfied with your purchase, we're here to help.


Returns

We accept returns within 30 days of delivery for eligible items.

To be eligible for a return:

  • The item must be unused and in its original packaging.
  • The item must be in the same condition that you received it.
  • Proof of purchase or order number is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns of:

  • Opened or used supplements
  • Products with broken safety seals
  • Gift cards
  • Promotional or clearance items marked as final sale


Damaged or Incorrect Orders

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the product and packaging so we can assist you promptly.


Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your financial institution, refunds may take 5–10 business days to appear in your account.


Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error or a damaged product.

Customers are responsible for return shipping costs unless otherwise required by law.


Exchanges

We replace items only if they are defective, damaged, or incorrectly shipped.

 

How to Start a Return

To request a return, please contact us at:

Email: [support@SEOULYOUPERFORMANCE.com]

Please include:

  • Your order number
  • Full name
  • Reason for the return
  • Photos (if applicable)


Contact Us

If you have any questions about this Refund Policy, please contact our customer support team at [support@SEOULYOUPERFORMANCE.com].